mihrimah support

Mihrimah Support

As Mihrimah Company, we adopt a priority service approach to ensure maximum efficiency and satisfaction in our customers' business processes. Our goal is to support each of our customers in achieving their business objectives and to offer effective solutions to solve any problems they encounter. Our experienced and professional support team responds to all questions and feedback you may have with a quick, effective, and solution-oriented approach.


Frequently Asked Questions (FAQ)


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When you click on any product, you can place an order by clicking the "Buy Now" button on the page that opens. Alternatively, you can continue shopping by clicking the "Add to Cart" button and proceed to the payment step collectively at the end.

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If you decide to cancel your order immediately after placing it, you should create a cancellation request from the "My Account/Support Requests" menu.

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You can view the status of your order from the "My Orders" page in the main menu.

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Credit/debit cards and Bank Transfer/EFT are accepted for payment.

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If the issue is not related to your card/bank, please ensure that you have entered your information correctly. If the problem persists, you can visit our "Menu>Contact Us" page and reach out to us using any of the contact methods available there.

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Installment plans are not available for gold and silver purchases. However, for other purchases, installment payment options are available, and you can check the installment options suitable for your cards during the payment step.

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Yes. All payments made with credit/debit cards are processed with 3D secure.

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Your order will be dispatched by Mihrimah within 1-3 business days. The delivery time may vary depending on the location and the shipping company.

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You can track your package by clicking on the "Track Shipment" link at the bottom of our homepage. Additionally, when your order is shipped, your tracking number will be sent to you via SMS.

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Our company works with PTT Kargo and HepsiJet.

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To initiate a return request, navigate to the "My Account > Return Requests" page and click on the "Create New Request" button.

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For products other than gold and silver, you must create a return request within 7 days of receiving the product as per legal obligations. Products for which a return request has not been made within 7 days of delivery will not be accepted. The product package must be unopened or undamaged. Opened or damaged products will not be accepted for return. Returns are not accepted for items in the Gold and Silver categories.

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We do not accept returns for gold products. Additionally, for electronic items, returns are not accepted if the package has been opened or if the product has been damaged, even if the package has not been opened. If the electronic device you received is faulty, you need to send it to its own service center using the warranty certificate that came with the device.

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Stock update time may vary depending on suppliers' delivery procedures.

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For electronic items, the warranty period is provided by the manufacturer and can be found inside the packaging.

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Our products are 100% authentic.

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By clicking on any product and selecting the "Buy Now" button, you can enter your payment and billing information to make a purchase without creating an account.

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You can easily sign up by clicking the "Sign Up" link or by clicking "Sign In > Sign Up" link.

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Click on the "Sign In > Forgot Password" link, enter your registered email address and the security code displayed on the screen, and you will receive a password reset link.

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By clicking on the "My Account > Membership" information page, you can update your membership information and save the changes by pressing the save button.

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By clicking on the "Menu > Contact Us" page, you can choose any of the listed contact methods to get in touch with us.

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We provide service from 9:00 AM to 6:00 PM on weekdays and Saturdays.

cultureSettings.RegionId: 0 cultureSettings.LanguageCode: EN